Refund Policy

Refund Policy

At [Company Name], we are committed to delivering reliable, high-quality digital gaming services. Because our services are digital in nature and begin processing shortly after purchase, refunds are only available under the specific conditions described below.

1. Eligible Refunds

   You may be eligible for a full or partial refund if:

   • The service you purchased was not delivered within the timeframe stated at the time of purchase
   • The service has not commenced within 48 hours of full payment and no valid explanation has been provided by our team
   • A duplicate payment was made unintentionally for the same order
   • The service cannot be fulfilled by our team for technical or operational reasons

2. Non-Refundable Circumstances

   Refunds will not be issued in the following cases:

   • Services that have been partially or fully completed
   • Points that have already been credited to your account or redeemed against services
   • Account bans, suspensions, or penalties imposed by game publishers that are unrelated to our service quality
   • A change of mind after the order has been placed and accepted
   • Failure to provide accurate account information required to deliver the service

3. How to Request a Refund

   To submit a refund request, please:

   • Email us at [Company Email] within 7 days of your order date
   • Include your Order ID, the email address used at checkout, and a brief explanation of the reason for your request

   Our support team will review your request and respond within 2 business days.

4. Processing Time

   Approved refunds are processed within 7–10 business days. Refunds are issued exclusively to the original payment method used at the time of purchase. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement.

5. Contact Us

   If you have any questions about this Refund Policy, please contact us at [Company Email].

   [Company Name]
   [Company Address]